DONNA S.

I BOUGHT A GIFT WHICH WAS DELIVERED TO ME INSTEAD OF THE COUPLE THAT CREATED THE REGISTRY. I CALLED BUYBUYBABY ON A WEDNESDAY AND WAS TOLD 'NO PROBLEM', THE ITEM (A STROLLER WHICH COST $970+ DOLLARS) WILL BE PICKED UP THE NEXT DAY AND WILL BE DELIVERED TO THE REGISTRANT. THE ITEM WAS NOT PICKED UP ON THURSDAY SO I CALLED AGAIN. I WAS TOLD THE PACKAGE WOULD BE PICKED UP ON FRIDAY. THE PACKAGE WAS NOT PICKED UP ON FRIDAY SO I CALLED THE COMPANY AGAIN. ON SATURDAY THE ITEM HAD STILL NOT BEEN PICKED UP SO I CALLED THE COMPANY AGAIN AND THEY TOLD ME THAT FEDEX HAD TRIED TO PICK UP THE PACKAGE THAT DAY BUT NO ONE WAS HOME. I LIVE IN A BUILDING WITH DOORMEN ON DUTY 24/7 AND EVERYONE KNEW THAT THE PACKAGE WAS IN THE PACKAGE ROOM WAITING TO BE PICKED UP AND NO ONE CAME TO PICK IT UP. WHY DOES A COMPANY HAVE TO LIE WHEN THEY MESS UP?