I wish I had read these reviews before I blew my $60 on this scam. My experience is so similar to all of the above that it does not bear repeating. Apparently, Brian is the only employee with this company. He answers the phone when he feels like it, and then he is rude. Now their recorded message says something about a fire and being in a temporary location, but I believe that is just the latest run-around. I think he tells everyone "Your order is packaged and will ship tonight".