Donna P.

I'm filing a complaint about your company! On July 19th we ordered The above pool liner and paid for expedited shipping and processing! Yesterday I called CUSTOMER SERVICE and spoke with Clark, who stated for some unknown reason it was still sitting in the warehouse he was going to contact them personally to get the pool liner shipped and my husband would have an email confirmation close of business yesterday! This did not happen I called again to DJ and spoke with Clarissa who again stated it was still sitting in the warehouse! I responded that this was not acceptable considering the fact that we had paid for expedited shipping and were told at the time we ordered that we would have the liner within 3 to 5 business days. Hope your customer service agents were not very friendly and didn't seem like they caredThat we have been waiting to get our liner! At this time I told her to proceed to cancel our order and a full refund to my husbands account which had better be done within the next 24 Hours otherwise I will be filing a complaint with my states attorney general office as well as the Better Business Bureau! After reading some reviews online about your company it's no wonder that we have gone through this experience, we will never ever shop your company again and I will be posting online reviews anywhere I can find to let people know how poor your company is!