Donna O.

My admin was asked to book a room at the Hyatt Regency for me and when looking online was directed unknowingly to this getaroom website to book the reservation. After she had completed the reservation I let her know that the reservation was not acceptable but she told me that it was not refundable. The website was charging $475 for a one night stay which was $275 over the Corporate rate that we normally get when booking direct with Hyatt. We cancelled the reservation and was told that the full $475 was the penalty for a no show Getaroom apologizes for your situation however we can only allow penalty waivers due to extenuating circumstances such as Flex policy, typically due to severe weather following airport closures or Acts of war, terrorism. This was for a reservation over one month in advance.
I did not book this room personally but my credit card was charged in good faith.
Also... when I called Hyatt to assist... they couldn't find my reservation so that they could help me! I will be informing the World of Hyatt so that they know there are companies out there booking rooms on their behalf using these terrible business tactics.