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1 Review by Donna

DietOpen

DietOpen

3/1/17

The link that appears on Face Book states the 14 day trial is FREE all you pay is $4.95 shipping and handling. I received the order 7 days later. 8 capsules/days later, I had a charge of $79.25 posted to my account. When I called the 855 number posted on my statement I was connected to DietOpen.com The first representative stated that my 14 day trial had expired and I didn't call before that so I was being charged $79.25 for the 30 day bottle sent to me. I explained that I only had the bottle for 8 days and hadn't even determined if the product worked for me. The representative stated that the 5-7 days was included in the 14 days. The 14 days begins the date the product is shipped! He offered me discounts for the life of the program, the discounts went up as I refused his offers. I was told the original charge could not be refunded then he hung up. I called back and spoke with another agent who stated the same policy. When I told him I was contacting the Better Business Bureau and would just continue to call back, he offered me a 50% refund. If you go to DietOpen.com, you will see a different 855 954-6473 number. When I called that number and reviewed their terms and conditions:We want you to be satisfied with our products and services. If within thirty (30) days of Your order, You are not satisfied with any product that you ordered, you may call our customer service department toll-free at 1-855-954-6473 and request a full refund. The Floor Supervisor by the name of Britney stated that she could see my account, could see that you (I) have "our Forskolin product" and that I had received a refund but that is not our site and we do not know about this product??? She also stated she could see that I ordered the product on February 15th. So according to my calculations 14 days would be today - March 1st. What???? I said "You just stated you could access my account, you referenced "Your Forskolin product" yet you claim this is not your product and this is not your website?" She gave a completely different customer service number. I explained that the 855-954-6473 number posted on diet open.com is what I called and your representative answered then put you on the phone. I'm a little confused how you can see my account information, I can call this number and reach you but you don't know anything about my situation. Called the 855 number on my billing statement and asked a young lady by the name of Maraya why if I ordered the product on Feb 15th (she confirmed this to be correct) 14 days would not be today March 1st - she stated that the 14 days begins the DAY you order the product. Bottom line - this is a huge scam and stay away from it.

Tip for consumers: Read the details - call instead of ordering over the phone

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