Donnalee H.

There were many adjectives I could have used but that would be small of me. I used to be an avid BR shopper until June 23,2021. I fell in-love with the ribbed tanks and bought 3 via the US and had them shipped to me in Canada because the sizes were not available in Canada. Yes, after purchasing the blush pink, I needed them all. I made an order in Canada on the June 21 and waited kept checking for the shipment details. On June 29, I saw a refund of $75 and no email about what happened. They charged my CC and later cancelled my order without a reason. After 18 years of shopping, I am done with them. I had plans for those tops, there was a reason for the purchase. BR Customer Service, you have a lot of angry customers and the issues need to be addressed. I hope Mr. And Mrs. Ziegler (owners) read these reviews and address the issues/team and improve. Customers should be retained; not left to feel their dollar does not matter. The service is truly lacking and I truly wish BR every success. I am just NOT a customer anymore. I planned a whole look for a special occasion and now... no tops.