Donna J.

I ordered cards from Zazzle on February 15,2017, but never received. I emailed Zazzle on March 20th and received an email (it appeared to be a "canned response") that their system had no record of a Zazzle account registered under my email address. I sent my email address and order details in and again I received the same "canned response". It appears real persons are not reviewing customer emails. I then sent another email with LARGE PRINT INDICATING MY ORDER NUMBER. I received a response indicating that the order was delivered. I responded that I did not receive and my husband was home the entire day it was supposedly delivered. I then received a response on March 22,2017 that a replacement would be shipped to me. I emailed back and asked for an order number and a tracking number so I could track it. I also asked for a supervisor to call and I left my direct number. I did not receive a response to any of those requests. As of today, March 28,2017, I have not received my cards or a response to my last email, so I inquired again, but still no response.
This company has the worst possible customer service I have ever seen. I am not even sure if they employ "real people" in customer service. When I tried calling early on, my call was not taken, even after 35 minutes of holding. I am reporting them to the Better Business Bureau.