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Donna H.

  • 2 Reviews
  • 16 Helpful Votes
  • 0 Thank Yous

Experience: Clothing & Fashion, Shopping

Member since March 2016

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2 Reviews by Donna

I ordered a LV Keepall 60 from TheRealReal. The description was as usual and inspected all the pictures closely. It arrives and as soon as I opened the box, i got a bad smell. The Keepall had a weird, bad smell. I already had a bad experience with a smelly LV Alma that I had bought new and it started to smell after 2 years and nothing was even done to it so this made me angry as no mention of it in description. I emailed customer service and they said they don't put any notations on smells as they are subjective. Really? All smells/ problems should be noted period. They said sale is final. I am working on getting it out but I am not happy it was not in description or I would have moved on.

Tip for consumers: The company (TheRealReal) did reach out to me and customer service is working with me. I was pleasantly surprised!

Ally D. – The RealReal Rep
Hi Donna, I spoke to our customer service team who said they are in contact with you about a return. Please let us know if there's anything else we can help with. Thank you.
My Chanel was just thrown in a box with NO PACKING material. The box was crushed in transit and so was the bag. No help from Portero.

Donna Has Earned 16 Votes

Donna H.'s review of The RealReal earned 9 Very Helpful votes

Donna H.'s review of Portero earned 7 Very Helpful votes

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