I read some of these previous reviews before I ordered a bike from them.
The price was really competitive, so I took a chance because I also looked at their rating on the BBB website (I'm Old School) and it's A- and it also says they are in business for 21 years so I figured you can't stay in business that long with a good rating so it seemed fine.
I ordered the bike on a Wednesday. It was delivered in 9 days.
It was exactly what I ordered, matched the photo and it arrived without any damage.