Sorry for having you waiting.We have to explain that we are a Chinese online shopping company. Most of the products are made in China and sent from China. Some products are available in US warehouse or EU warehouse.On our product page, we have illustrated the delivery time for different shipping methods. Except EMS, Priority Direct Mail and Expedited shipping, It usually takes 7-25 business days to arrive which will exclude the public holidays and weekends.On occasion this can take slightly longer due to custom clearance or bad weather. But we have to admit that seldom there are uncontrolled factors that may cause longer time to arrive, and we won`t let customers take the responsibility for that.We usually refund or resend. Therefore, could you please offer your order number or email address you used for order? We will check it for you and surely give you a reasonable solution.
Best regard,
Banggood Team.
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Dear Donna D,
Sorry for having you waiting.We have to explain that we are a Chinese online shopping company. Most of the products are made in China and sent from China. Some products are available in US warehouse or EU warehouse.On our product page, we have illustrated the delivery time for different shipping methods. Except EMS, Priority Direct Mail and Expedited shipping, It usually takes 7-25 business days to arrive which will exclude the public holidays and weekends.On occasion this can take slightly longer due to custom clearance or bad weather. But we have to admit that seldom there are uncontrolled factors that may cause longer time to arrive, and we won`t let customers take the responsibility for that.We usually refund or resend. Therefore, could you please offer your order number or email address you used for order? We will check it for you and surely give you a reasonable solution.
Best regard,
Banggood Team.