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Donna C.

Contributor Level

Total Points
176

2 Reviews by Donna

  • Road Scholar

11/16/21

Many good reviews and prompting by RS that it is now time to travel again are flooding the internet. Let my review be a WARNING! First, RS is being totally irresponsible pushing travel during the surge of the Delta variant. We had our first trip to Rome, Greece, & Italy, with AON insurance, cancelled in September 2020 and were reimbursed. We rebooked the Italy portion, but learned they had removed important components (watered it down) of the program; we were informed it was easy to transfer that money to another program in September 2021, which we did. We thought it was too dangerous to travel so now we are booked on the original 2 trips to Greece and Italy for spring 2022. We were newly vaccinated and the Delta variant had not yet made its appearance. Now that it is spreading rapidly around the world, and we are both in our 80s, we called RS to cancel. NOW we learned to vacant meaning of "cancel for any reason." That is duplicitous advertising on steroids. And RS refuses to reimburse us--we can only transfer to another program. We are both retired, living on social security and are stuck with a loss of $8601 that we have paid into Road Scholar through transfers and deposits over these sets of trips, including $4208 paid to AON. That's a total of $12,409! Apparently, we can claim $4800 from AON for the cancellation fees--yet to be seen. But AON & RS are adamant that refunds can only be made via transfer "vouchers." AON and RS are co-conspirators in making money off of our misery. We are devastated. I've now read dozens and dozens of similar complaints and now understand that this "non-profit" organization and lying "cancel for any reason" insurance company are bilking everyone they can to make up for the loss of revenues during the pandemic. It seems there is no way to fight this. Is anyone interested in a class-action lawsuit?

Products used:
Road Scholar trips

Thumbnail of user roads5
Road S. – Road Scholar Rep

Hello!

Thank you for the feedback!

During enrollment, we review the Transfer and Cancellation policy before requesting the deposit.

If the trip protection is purchased in the first 14 days of enrollment (day after enrollment = day 1), the coverage includes the Pre-Existing Condition Exclusion Waiver, the Cancel for Any Reason benefit, and covered medical reasons. If the protection is not purchased in the first 14 days but is purchased on or by the final payment due date, the coverage includes the Cancel for Any Reason benefit and covered medical reasons. This is for coverage purchased through our partner, Aon Affinity.

If a participant cancels or transfers their enrollment, the enrollment is subject to the Transfer and Cancellation policy agreed to during enrollment. This policy is the reason we highly recommend purchasing trip protection. Trip protection is optional and can be purchased with any trip protection company.

Once the order is cancelled or transferred, the participant files a claim with Aon Affinity. If the reason for the action is a covered reason (as determined by Aon Affinity), they'll send the participant a check. If the reason is determined to not be a covered reason and the participant purchased the trip protection plan during the time frame to ensure it includes the Cancel for Any Reason benefit, then the participant is given a Cancellation Fee Credit.

We worked with Aon Affinity to offer the Cancel for Any Reason benefit for our participants so they can cancel or transfer their enrollments and protect their financial investment. Many of our participants need to transfer or cancel because of reasons simply not covered by Aon Affinity (e.g. Birth, graduation, wedding, etc.). Had this benefit not been included, participants cancelling for reasons not covered by Aon Affinity would be out the cost of the cancellation or transfer fee and trip protection plan premium. With the Cancel for Any Reason benefit and resulting Cancellation Fee Credit, participants are only out the cost of the premium.

Aon Affinity is a trip protection plan company and subject to the rules and regulations of that industry (similar to banking rules and regulations).

Please feel free to call us at 877-426-8056 or email us at contact@roadscholar.org if you have any questions or concerns.

Warmly,
Road Scholar

  • SeniorPeopleMeet

12/23/16

I joined Our Time a year or so ago. I did find several people I was interested in, but they all lived 150 to hundreds of miles away. All others I found were poorly educated (some high school, high school, some college), quite conservative, and think that a turn on for a woman is a big, pot-bellied man holding up a huge fish he just caught (seems to be the majority of profiles). Of all the flirts and likes that I receive every day, most turn out to be repeats of old posts or bogus. Now my profile photo looks pretty good, but I have never had anyone favor me. The only person I actually met on this site, who claimed to be a caring gentleman (not!) turned out to be merely interested in using women for sex, then moving on to someone else. I too, cancelled my account and was charged the next month anyway. After months, I felt so lonely and decided to give it another try. This time I joined Senior People Meet and learned only later is is doubled up with Our Time. It's the same old story--several months of searching with no luck, and again, I will have to figure out how to really cancel so they don't continue to charge me. Have you noticed there is no way to contact a real person to complain? So I give up. Dating sites, I have concluded, are only wishful thinking and I'll just have to be content with living the rest of my life alone.

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