Donna B.

Does anybody know what the shipping and handling is to send back broken items to Canada from the US? Let me tell you $36.50 thats for the return of breakable items shipped internationally in a bag, while also capitilizing on $12.00 S&H when ordered. This place is a joke

Hello, I assume you are shopping possibly for a new refrigerator as I was not even a month ago? Beware of the 28 cu. Ft. 3-Door French Door Food ShowCase Refrigerator with Dual Ice Maker this company decided it was not important to make this hygienically consumer friendly, you ask what does that mean? So happy to tell you. Shopping for any new appliance is not a great experience however when you find the perfect fit and it is delivered, you are so happy to have such a lovely performing product until... spilled milk(maybe wine)? You ask, what in the world? Right me too. So when it was delivered I read the manual for cleaning instructions, actually I read everything in the manual which was very easy for the lack of detail except for the many different languages. Then the dreaded spilled milk,( okay... wine), no worries right, soap and water, clean it right up? Nope, the manual clearly tells you to remove the vegetable drawers to clean and remove the glass shelf on top of them, they even put it under **CAUTION** remove drawers before you remove glass to clean, nope. Seems as though this well thought out product did not intend for the product to be used in a family setting with spills and such. After 20 minutes with chat trying to figure out how to remove the glass shelf above the vegetable drawers they sent another pictured step by step thru chat first, unable to read which representative knew that? Then sent thru email, still unable to read or see the pictures of showing you the where's and how's, best part none of this is in the manual. Totally exhausted at this point with what should be a simple cleaning, I called customer service as I have food sitting out. So after explaining the issue again and placed on a very long hold I am told, "oh that shelf doesn't come out for cleaning". So enjoy the soured milk, crumbs or any other food that will mold, sour... you know what I'm saying, don't lie. It was made to look great, cost a lot of money but not made to be clean and sanitary. Just saying!

***On top of everything there are no consolation prizes, the only thing customer can say is "we so sorry"

THIS SAME REVIEW WAS POSTED ON THEIR WEBSITE LAST NIGHT HOWEVER IT IS NOT THERE THIS MORNING AND CHAT CAN SEE IT BUT CAN'T EXPLAIN IT, FUNNY HUH?

No refund to date, but they have the info? What's up with that, they called, emailed, text at least twice a day about this refund... calls have stopped when I gave them information where to submit refund, no refund?