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Fancy website, but very expensive forwarding costs (more than double the value of my goods). Plus, they do not do any of the things they advertise - they don't re-pack to save you money and they don't reply promptly. I think the 'positive' reviews on this site may not be from real people. They are worded suspiciously like the responses I have received from their customer service team.
My package has been at USGOBUY since JANUARY and still hasn't been forwarded to me, or returned. Customer service is simply dreadful - the worst I have ever encountered anywhere. I have sent over 15 emails, with varying incoherent and moronic replies from their customer service team. Customer service refuse to refer me to a manager to resolve my issue. Beyond bad,,,,, don't waste your time or money dealing with USGOBUY.
Tip for consumers:
Find another shipping company. Don't waste your time with USGOBUy
Don N.'s review of USGoBuy earned 4 Very Helpful votes
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THEY CHARGE TOO MUCH FOR SMALL PACKAGE. THEY CAN SHIP MY GOODS USE ENVELOPE INSTEAD USE THE BOX...
Please notice that our shipping department will ship out your parcel in 1 business day after you submit delivery. Our system will notify you by email with the tracking numbers and estimated delivery time at that time.
We reserve the rights to request verifiable identifications when we start risk monitoringļ¼such as when your paypal address is not matched with the actual shipping address. At that time your package won't be sent out until you are verified.
After you pay we will open, repack and consolidate your parcels for each shipment in order to minimize the weight and save you shipping fee. All the difference will be credited to your e-wallet in your account. In most of the time, the actual amount is much lower than the estimated amount you pay us.
In some rare cases, weight may increase, such as repack an item arrived with plastic packaging with a carton box. This happens especially when repackaging just one package.
All of the emails will be responded within 24 hours. If you want a fast reply, we suggest you to contact us via live-chat.