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The site blocks and denies nearly every post I try to put up, I even put the word testing in a post and that was the only word in it repeated several times and they denied. Copied someones short post and removed some words, they denied that too. They are also blocking my responses to ads. I tested it with a friend who is able to post ads, and responded to his ad and he never got the response. They discriminate against people they don't like for some reason. Completely useless garbage site,
Biggest complaint is that you only ship UPS, which is the worst shipping company ever. They would not allow me to redirect shipment to a UPS store. Fed Ex did when I was in WSJ Wine club (got out of it because I joined this one) You need to allow the use of FedEx, or any shipping company the customer wants! I had to pay for wine that I could not accept at home because UPS only delivers when I am at work which was shipped back. I then had to pay a restock fee, then had to pay to have it shipped back to a UPS store which charged me $10 to pick it up. All in all, 6 bottles of wine that was supposed to cost about $90 cost me about $180! RIDICULOUS!
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Not getting replys and I'm sending out messages. Doesn't seem right
Hello Don,
Thank you for the feedback with your review as it will help us become better as a company! We apologize that your experience with us was anything less than an outstanding one. We do strive to meet and exceed all of our members wine needs! We understand the frustration and inconvenience with needing to be present to sign for shipments of wine, as many of our members are busy during business hours with work and what not. Due to the shipments containing alcohol, it is against the law for a courier to drop off the shipment without first obtaining a signature from an adult 21 years or older. For shipments going to CO, we have certain obligations with UPS as our courier. Typically, for members that aren't able to arrange for someone to be around during business hours, we recommend shipping your wine to a workplace. This is generally a convenient alternative, and it actually saves $2.50 on having our shipments delivered to a business. If shipping to your workplace isn't a viable option, another possible solution is to have the shipment held at the local UPS facility, as they will hold the shipment for up to 5 business days, free of charge. You can arrange for this after they attempt to deliver your shipment to your residence. You would be able to swing by a local UPS facility on a week end and start enjoying some of our delicious wines! In reviewing your account, we do see that we had to send out a replacement shipment to you due to the failed delivery of the first shipment. We did issue a refund for the first shipment, in the amount of $59.99, which should already reflect in your bank account. It was a refund less our 15% restocking fee. We have this in place due to the condition in which wines are returned to us after being returned to sender are often unable to be resold and they are disposed of. We take special measures to ensure that the wines reach you in optimal condition so that you can enjoy them immediately. If you don't see the credit on your account, please feel free to reach out to our Customer Support Team as they will be happy to look into this for you. We issued a credit immediately upon receipt of the return of the first order. Again, we would like to thank you for the feedback you have provided us. It is through these types of encounters that we are able to improve and provide an even higher standard of service.