Don M.

I started using Zye Tech about three years ago. At first they were great and I had no complaints. But lately I've noticed a shift. The original terms of our agreement were that for an annual flat fee of $215 they would maintain all of my devices: PC, Laptop, and Phone. But lately, when I call them, they either a) try to sell me some service or software I don't need, or b) try to charge me additional money for services that should be included in the "all-inclusive service package" I originally bought. Most recently, they wanted an additional $250 for a "network security patch" (whatever that is). When I complained, "Ronald" argued with me that I was "not a techie, and that I had no idea what I was talking about." In other words, he did not address my complaint. Ronald spoke in a very thick Indian accent which I could barely understand. When I asked to speak to someone whose English was better, he hung up on me. I doubt if it's possible to get a refund for the balance of this year's fee, but I will definitely not be using Zey Tech's services in future. Steer clear. These guys are a bunch of scam artists. You're better off going to Best Buy or your local Office Depot where at least you know what you're getting.