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1 Review by Don

PetSmart

PetSmart

8/2/19

I thought I had finally found a home for grooming my Cocker Spaniel at the Wilmington Monkey Junction PetMart on College Road regardless of all the negative things I heard from Groom & Doom' to never ever go to a franchise outlet to seek grooming needs. Well today I received the full smack in the mouth for my patronage. I booked a 12:00 for my dog over the phone and asked if I could drop him off 15 minutes before. Yes was the reply. So I took an hour off from work to deliver my dog at 11:45 and waited 10 minutes for someone (Meg) that I was late and they had taken another dog (a walk-in I suppose over a regular client) and then tells me my appointment was 11:30 which wasn't the case. However, after leaving in disbelief to what had happened I received a email stating my appointment had been canceled at exactly 11:39!
Okay, even assuming I was wrong about my time, I wasn't, they usurped my time by 9 minutes to someone else!!! In wilmington's Traffic you would not allow a little buffer considering traffic at the lunch hour.
NINE MINUTES AND THEY TOOK MY PREARRANGED APPOINTMENT AND GAVE IT TO A WALK-IN???? Are you kidding me??? I had sent this dog groomer several clients and done business with this store for years and this is the appreciation a regular customer receives???
They made me late for work because I had to return my dog home NOT GROOMED!!! And the manager was like uh sorry' and Amanda aka: dog groomer didn't have the decency to step out and apologize!
THIS IS NOT A WAY TO CONDUCT BUSINESS!
It was their fault to start with putting the wrong time down then after 9 minutes giving my prearranged time away!!!!
BEWARE! Your loyalty not appreciated here!!!

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