Don J.

Very dishonest company. I ordered a refurbished GPS from their website that CLEARLY indicated that it came with 3D traffic updates. In order to receive the updates, you must have a specific power cord with a built in receiver. The photo on the website SPECIFICALLY shows the correct cord included.

When the unit arrived, no 3D cord. On the first call to their customer service number in India, I was told "the refurbished unit does not come with traffic updates. For $100 more he would send me the same model with the proper cord". After I directed the agent to their website, he told me "it is an error and I'll turn it into the IT department". He told me he would send me a return authorization for a full refund. Of course, once I received the authorization, it said I will be charged a 15% restocking fee.

I then made two calls to the sales number and was told BOTH times that the exact unit I purchased at the same price DOES include traffic updates. When I gave the second "salesman" my order number number and asked him to send me the correct power cable, he hung up.

FINALLY, I got someone on the phone in customer service that agreed to send me another unit with the proper cord after I returned the one they sent me. The problem is, I just don't trust them, particularly after reading all the other terrible reviews.

I think a more prudent action will be to file a complaint with the NY State Attorney General's Consumer Fraud Division.