Don J.

Took my car in for emergency brake shoe replacement. Nothing more. Estimate was $100 plus parts. Estimate time needed, two hours (book time). 8 hours later, price was $1100. With no answers as to how it jumped. Parts swappers (the pep boys on hwy 6 at 529 has no mechanics) said I needed new rear rotor/drums (existing ones had 15k miles on them). New cables, and that they couldn't let the car back on the street in such condition. I sucked it up and paid the $1100. With the provismo that I would take the old parts to nissan for inspection. All parts passing factory inspection would be reinstalled by pep boys at no charge, and un necessarily installed parts and labor would be refunded by manager- agreed. Nissan inspected the rotor drums and cables replaced by pep boys. All components were well within factory spec. Cables were incorrectly installed by pep boys, emergency brake shoes were incorrectly adjusted, and new cables were not adjusted at all. (Pep boys didn't know how to adjust the emergency brakes). Took car back to pep boys 2 days later. Gave the manager the nissan phone number. Manager refused to call nissan. Refused to comply with agreement. Said it had been over 24 hours, so they couldn't correct any of their errors. Sales person took me aside and showed me how to adjust brake cables that pep boys manager, and parts swapper said was not possible, and didn't exist. Time required... 1 minute to adjust. So I'm out 7 hours plus the nissan visit, and out $900 dollars. Run, don't walk away from this pep boys!