Donica B.

I booked tickets to Blue Man Group through this company in September. The show was canceled in November due to the pandemic. I did not receive notification there wouldn't be a show and 6 of us traveled from out of state to Las Vegas to see this Christmas Eve. Customer service said they thought they sent an email notification (which I do not have) and my money wasn't refunded in November when they knew there wouldn't be a show. They were unable to tell me when they sent me this one-time mysterious email letting me know there was a problem.
I understand issues arise and we need to be understanding during this trying time, however, this company did not provide good customer service. I had tickets in hand, no refund appearing on my credit card statement and this supposedly one-time "email notification" is not due diligence in effective communication. So disappointed!