30 million people out of work, won't be booking anytime soon. The essential workers who book with this company are being cheated, misled, and robbed. Who do they think will be left and like their policy?
I am amazed at how many employees this company has without a conscience. How do they sleep at night knowing how guests are cheated while reputable companies are giving refunds.
Their policy is a moving target to accomplish the goal, get your money.
My 40th anniversary plans were delayed waiting for online rentals to open. The stated date was May 1, so I booked on April 26. An email was sent on April 30 that the company canceled my trip and offered a gift card for future trip. When I complained they stated no refund as "out of our control, its a national emergency".
How can they offer, take money if its a national emergency? They should be shut down too. The owner of condo is an investment company from Destin area. Did they get funds? Doubt it.
My anniversary plans were ruined, my money gone. Why would I trust them for any future trips?
The BBB has multiple complaints, social media has complaints, the CC companies side with them, the state government allow this travesty with no regard for consumers.
Its shameful that no one cares.