Don F.’s Reviews of Groupon & more

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2/2/15

I placed an order for a comforter. It did not appear to be of the quality depicted in the picture. I attempted 6 times to contact customer service and have never had one response. I will never use the site again!

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Thank you

DeeDee L. – Groupon Rep Over a year old

Hi Don,

Thanks for writing your review and giving us your feedback here on SiteJabber. I'm really sorry to hear you don't like the comforter set you ordered and will be happy to look into assisting with a return. You can contact Customer Service via Live Chat for immediate assistance with an issue like this. They can be reached using this link: https://support.ideel.com/app/chat/chat_launch. From time to time there can be a delay in responding to emails but Live Chat agents should be able to help meet your needs.

I'd like to help you resolve this issue. Please provide me with the order number and name of the item you wish to return as well as the reason why you feel it's not as good quality. I'd like to share this with the merchandising team since member feedback is crucial to helping decide what items to sell. If you can also provide me with the email address used to contact us and let me know if you emailed or chatted, I'd like to find out why you were not responded to. I look forward to helping resolve this issue for you.

Best,
Jason Faria
Director, Ideel Customer Service