Member since October 2017
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I ordered a suit and their measurements online were pretty specific, so they made the pants according to all the size measurements they took....except the width of the pants leg. Over the past 2 months I have contacted them more than 6 times now and they have constantly told me that they made the pants according to the size measurements, but there was NO measurement asked for width of leg. I have escalated this to 'higher authority' and all responses have said that they made it correctly and to work with them. I even asked to pay for 1/2 the cost of another pants and their response was to go online, purchase any item that says 'ready to ship', and then they would send me an invoice to pay for another pants and then ship a new pants to me. I have never heard anything more RIDICULOUS in my life! I have repeatedly asked them to correct this before I leave them a negative review but they have made internet excuses, holiday excuses and everything else to say why they could not respond in less than 3 days for an escalated case.
Bottom line, if you're ready to spend money to purchase anything from them, be ready to accept whatever you get and smile. Totally POOR service!!
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