We scheduled a room in Alpine, Texas and caught the flu before we could go. We needed to re-set our reservation dates. The hotel we had reserved was willing to change our reservation with no service charge, but said the change of dates needed to go through Choicehotels.com. When we called Choicehotels.Com, the people there said the were not willing to change the dates of our reservation and that we would be billed for the room whether we stayed there or not. This despite that the people at the hotel said that it was a common practice to allow changes in that type of business reservation dates.