Dona O.

I have purchased a few wigs from Paula Young. I have gotten to the point that I just keep the wigs, even if they dont look like the picture. I have no problem with a restocking fee if I change my mind. Changing my mind means the style of the wig or color does not look good on me. However if the wig looks nothing like the photo or the wig is so threadbare you can see the cap... I should not be stuck with it. Last month I puchased a wig. I spent nearly $100 on this wig. The style didnt look like the picture (was supposed to be barrel curls around the face... what it is... is a curly shag cut.) Still the color was fine. I'm not super happy with the cut but by the time I mail it back... get charged with a restocking fee (although the cut is different from the catalog picture) I will only see about $60 on my refund. However, this wig is so threadbare... you can see the cap. (I've dealt with their customer service... I know I'm going to get the shaft no matter what.) So now I'm faced with a delima of trying to sew in hair so you cant see the cap. I'm on chemo. (Which has destroyed my hair) I'm broke from hospital bills and now I must try to make do with this crappy hair. Im too sick & too tired to argue with their customer service. I have had maybe 50% of the wigs work out. For the most part... I feel taken advantage of. Ive included the photo. Its kinda small but you can clearly see the white bands of the cap. Its like this all through the top.

I purchased a wig from this company to the toon of nearly $100. I'm on two different Chemo therapies & its taken a toll on my hair. I stupidly ordered from this company & didn't do my homework. The wig they sent me was a joke and in no way wearable... unless I go to a Halloween party, a costume event or use it on stage in a theater. Thankfully I did use paypal. I began a claim. Funny, they managed to respond to PayPal within 36 hours. Their representative "Molly" claims this wig is their best seller!" Okay, I can see it being a best seller if you are mentally impaired such as drunk or stoned. Their return states I can return in one week. I emailed on day 3. I received it New Years Eve. No where in their return policy does it require me to "justify' my return. Yet thats exactly what I'm being made to do! I sent several pictures of their wig compared to a quality wig I own. Even with it being several months older than their wig... I could easily show the disparity between the two. I can see this return is going to be a hassle. This is how many companies like this remain in business... they rip off what they consider "rich" Americans... knowing they have made it near impossible to return. They spend $2 on a costume wig and even if they give back 30%... they still made a tidy profit! I do not believe the positive reviews on here are real. I believe this company knows full well they are baiting & switching. I pray your endeavors are better than mine were and you stay away from this wretched company! God Bless