Donald W.

I purchased some return address stickers which I personalized on the website by typing in the address, name, etc. They looked really good on the website and in the review before the purchase. However, when I received them, you could not read the street numbers address because the colors were too faded on the background. Following their "100% Satisfaction" promise, I complained and they said they would give me a credit for what I had paid toward a reorder of a different color ink on the lettering so it could clearly be read on the stickers. So I reordered the product but had to pay the shipping and handling cost for the reorder ($6.95-which seems high to mail an envelope with stickers in it). So I am out the original shipping and handling and now have had to pay another shipping and handling. I complained about this so Nicole had me take a picture of the stickers (I offered to send them back so they could see the problem first hand but they declined). She then says the picture resolution is too poor to determine "who is at fault" (as though it is my fault one can't read the address?) so she only offers to give me a credit for the $6.95 TO BE APPLIED TO A FUTURE PURCHASE. This is not what their satisfaction guarantee provides and hardly is hardly satisfactory. I am now disappointed in the quality of the product and their failure to stand behikd their 100 % satisfaction guarantee. BE WARY WHEN DEALING WITH THIS COMPANY.