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Great prices
Booked a one-way flight at a lower than market price, just a few days out. Upon getting the confirmation email, they plugged in a date a week later! No problem I thought, with the one-hour cancellation assurance. They transferred me to 3 different people across India, until the hour had expired! Yep, I called in within 15 minutes, yet they played with me on the phone for 50 more minutes, until time had expired. Had to call credit card company to perform a merchant charge back on my Visa. Not cool
I only signed up to find which court my buddy's case was located in. He's serving some really hard time for violent assaults with a firearm. He was sentenced to 10 years when his trial ended two years ago, yet eVerify shows "No Criminal Records", with his exact name and address link.
Now they have my credit card, and good luck to me cancelling... Fraud City.
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Donald, you chose an alternate date or flexible date for a cheaper fare that we offered on the screen. If we have a fare that is cheaper, we will always display those dates first, and you must be aware of the dates displayed on your screen prior to purchasing. Also, there is no 1 hour cancellation assurance, so not sure if this is a booking with us, or some other site. But we forward 2 emails to you with all your flight information, you have upto 24 hours to call and cancel, or make changes if the itin, does not work for you, and you will receive a refund. If you call within the first 4 hours of making the reservation you can also cancel with no cancel fee, but air fare difference will be applicable. If you call after the 4 hours but upto 24 hours, you can still cancel for a refund, less a $25.00 cancel fee. So the 1 hour that it took to cancel, you still had plenty of time to cancel and get your refund, unless this was an 1 hour before departure, then all the above polices would be null and void and airline rules apply. In order to assist you better, we need the 8 digit booking number which you can submit to sm@cheapoair.com along with this complaint. Our apologies for any inconvenience.