Donald S.

My son took my car in for an oil change. Twenty minutes after he left the store he called me and said it was running a good bit warmer than normal. When it cooled off enough that we could check it, any water that we put in it ran straight through and out the bottom right at to the oil pan. My son called this morning to tell them about it and they told him that they didn't touch the cooling and that it would be a charge to check it. When I called I tried to explain to the assistant service manager, James, that less then twenty minutes after leaving his care a car that was fine will now no longer hold water. His response was, "I don't understand why your making this such a big deal." The care will not hold water and is leaking less than six inches from the oil pan, where they worked. So one of two things: either they damaged the car and sent it out knowingly or they still knowingly sent out the car with a water leak because of the leaks location. That is a big deal. We are having it towed back now just to see if PepBoys is going to make it right or not. But for the moment, I'm giving one star because I can't go any lower.

Update: I was contacted by customer care after leaving a review and told that I would be contacted by upper management. That never happened. When they reached out again I was told that it would be escalated to regional and I would be contacted with 48 hours. That never happened. I can only determine from this that Pep Boys does not stand behind any issue they create or have any concern for their customers property or well being. Thank God it wasn't brakes! I will never trust them again.