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Donald N.

  • 1 Review
  • 0 Helpful Votes
  • 0 Thank Yous

Experience: Travel

Member since February 2020

  • Review

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Review Distribution

1 Review by Donald

3/26/20
I reserved a room at an AmericInn. I thought I was contacting the AmericInn company, but some how got switched to GetARoom. They charged me $85 more than the regular rate at the AmericInn I stayed at. They would not give any refund after I discovered what had happened. When I talked to customer service there was so much background noise that I could hardly hear the representative. A very unpleasant experience. I suggest NEVER USING THIS COMPANY. And be careful that you don't accidently get switched to them when trying to make a reservation.

GetARoom attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

karenb355
Karen B. – GetARoom Rep
Donald, Great news-Your refund has been set up! We do take all of our customers' reviews very seriously and would appreciate it if you would either update your negative comments/star rating on Sitejabber with your positive resolution, or remove them. On behalf of the entire Customer Service Department with Getaroom.com, we thank you for the service opportunity.

Sincerely,
Getaroom
carriem147
Carrie M. – GetARoom Rep
On behalf of the entire Customer Service Department with Getaroom, we thank you for the service opportunity. We do see that your refund has been processed. We do take our customers' reviews very seriously and we thank you in advance for re-rating your customer service experience on the Sitejabber site to reflect your satisfaction with the positive resolution.
Sincerely, Getaroom

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