Donald K.

I am a first time user that will NEVER use Priceline a second time. I was ripped off. On June 21,2019, I used Priceline website for a hotel reservation. Within minutes of making the reservation, I received the confirmation and realized that I booked the hotel for the wrong date, July 4-5 instead of June 21-22. I immediately contacted Priceline via the chat feature and the representative said she worked with the hotel and was able to make the change to book the hotel on the correct date and that everything was "resolved." I used the hotel booking and assumed all was well. However, on July 1st, I received an email from Priceline about the hotel booking again, for July 4-5. Once again, I immediately reached out to Priceline via the chat feature. The agent told me that the booking had been "resolved" but the hotel would not reverse the charges. I went back and forth on what Priceline thought the meaning of "resolved" meant but finally gave up. I contacted the hotel and they told me that I would not be charged for the July 4-5 booking, it had been cancelled. They let me know that Priceline collects the money up front and it is Priceline that is not going to refund my money. I confirmed that I had not been charged by the hotel, just Priceline. The fact is, Priceline keeps your money whether you use a reservation or not. BEWARE OF USING 3rd PARTY PROVIDERSI will never do it again, even if it save a few bucks.