Donald F.

While the reservation process was seamless, the follow experience with the web site was horrible. We left an item at the apartment where we stayed and asked the host to send it to us and that we would gladly reimburse him. Well, when I got the request for payment I followed the directions, only to be told 'money could not be accepted.' I tried this several times, getting the same message, so I waited a day thinking the web site was malfunctioning. The following day I tried to make payment only to be told that I had to respond to the 'original' claim. I finally called the Airbnb customer service (had to do a Google search for their phone number since it wasn't anywhere on their web page) and explained my frustration. Customer service was excellent and sent me a link, which finally allowed me to make payment. I may try Airbnb again, and if I experience the same issues I will delete their app and never use them again.