Donald C.

Been buying glasses there for my wife end I for a least 10 years. Do I have an account or NOT? Logged in with email/password; however, password does not work. Forgot password tried and an email ward to be sent. No email your IT department SUCKS, Get it together.

Ordered a quartz movement for a novelty clock in accordance with ordering instructions. I measured the dial thickness of 5/8 inch. I therefore ordered a clock movement for a 5/8 inch dial thickness. Received movement, it had a threaded shaft length of 5/8 inch leaving no threaded shaft left to attach the movement to the clock. Meaning the movement sent was NOT for a 5/8 dial thickness. Return policy: I return it at my cost and they refund the part cost excluding and shipping handling. Good business model, for them. Return cost same as keeping. After 10 years as a customer, "I Will Not Use Again".