Until you retain them they are great. In fact, too solicitous. I received multiple contacts from them until I paid the retainer. After that every time I contacted them there was only mention of why they would have to charge me more money for a report. This for a case where the negligence was basically admitted in the records.(giving a patient a medication not prescribed). I never received a CV of the expert and all I needed was an affidavit of merit (prepared by me) signed, no report. Once they had the affidavit signed, so they said, never saw it, they wanted another $2300 to mail it to me. Stay away.