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Order placed 7/20/17 with 21 - 29 day delivery promise. Item was delayed. No explanation given. Each time I inquired I was told that it would be shipped soon. Website showed items shipped 10/6 with delivery in one business day, via express service with tracking. No tracking information provided. When item was three days overdue on 10/12, I received an email saying order was cancelled. Phone rep said they had been unable to produce embroidered items since last summer. But they kept telling me it was being produced. As of 10/12/17, embroidered items are still advertised for sale on the Zazzle website. Downright dishonest.
Don A.'s review of Zazzle earned a Very Helpful vote
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Paid an extra $37 for express shipping and it came 3 days later than it was supposed to.
Hello Don,
I am so sorry to hear you have not yet received your order, and just for your overall experience. This is not the type of customer service we want to be know for. Although you have already spoken with a member of our customer service team, I'll be reaching out to you directly via e-mail.
I look forward to assisting you further!
Thank you,
Christine