After never receiving my product, customer service answering general lines per mail, or nothing at alla and I needed to relaunch, they ask me to call a number that doesn't work. Then it turned into my fault of having provided the wrong adress. I prooved that it was the correct adress in the dispatch email, so they went back to asking me to call a number that doesnt work. I wait 3 months and ask and ask, they come back threathening they will discard my product if I'm not quick. So for all sendings to EU, they seem to not have figured out Uk has gone through with Brexit and it becomes the costumers fault that they are not managing to handle packages abroad. Very disappointed after I used their services for years, that it has turned out so bad. They should not sell outside Uk if they can't provide.