Dominique B.

I ordered almost $300 worth of items from Nasty gal July early in July. It was shipped out July 16th with the promise of delivery within 7 business days. The 7th day came and went and the tracking was stuck in a particular phase. Now I dont blame nasty girl for this issue but how they proceeded was not in good customer service or business practice at all. They told me they couldn't do anything yet they need to look into it first, and once I told them the package was declared lost with the post Office they said i still have to wait until August 12th to see if it turns up before they can do anything like refund or send new items out. These items were for holiday (vacation) and i was leaving the country and even if it turned up I wouldn't be there to accept the package. But nothing they refuse to do anything. This is outrageous that the consumer must suffer when there is a delivery guarantee and this burden shouldn't be placed on the customer. Bad business practices and now will lose my business for good.

I would shop with ASOS all the time and the past experience has left a nasty impression. I made a large purchases with them and on of the items totalling $49 came and it was a completely different item so i returned it hoping to get the correct item in exchange and it went out of stock. After they told me they would refund the money after going back and forth with them and emailing different people on their staff having to explain the situation over and over agian, I was informed that im owed no refund because of the discount code i used required me to spend a certain limit. They gave me a discount code of %10 off my next order when I went to redeem it was expired. Now 2 months later im still trying to get th to see that i shop with them often and just want a discount or a credit of &50 to go toward my next purchase which will be about $200 anyway and is the same amount of the original order. It's frustrating not being able to speak with someone on the phone and get this resolved in the matter of minutes.