Dominick F.

So I own a 2006 Saab 95 2.3t. I wanted to get some of there brembo rotors and brakes I seen on the site. I seen multiple mm size difference in the rotors so I called before takeing a gamble on the parts. Ran my vin with a working on the sales end he told me I needed the 308 mm front rotors. Witch come in a kit of rotors and a kit of brakes total came to 392.18. After reciveing my products witch came fast I took a front rotor off and one out of the box I got only to see the front rotor they sent me looked like a truck rotor( wrong size). So I called next day cause it was already 6 pm when I found out. At first I explained my situation to Michael he didn't see that the company ran my vin so they said I would have to pay for shipping back and I was a little irritated about it. Which he stated he didn't see I called since October when I just called a week ago. He passed me over to the manager Dean's number which she never picked up I left a voicemail Michael calls me back five minutes later says I was able to pull it up you sounded honest so I investigated it was our fault we're going to send you a return label free Michael was a great help the only difference between the other millimeter size rotors is the front rotors. The other millimeter size rotor is 286 which is what I actually needed. My rear rotors and my brakes all around are the same size. So we came to the conclusion to keep my rear keep the brakes and just send back to front rotors and they will swap them out. I told Michael that there was a price difference between the sizes I spent more money because they told me I need the bigger millimeter size. Price difference is $76.31. After complications we're getting my new rotors back because they thought that I should have sent them breaks when I bought break separately I finally got my front rotors still no money back on my account or credit card. Multiple calls to Dean and Europe parts every sales associate told me that they were the lowest on the totem pole and that I would need to speak to Dean about my money refunded. Finally getting hold of Dean he wanted me to state my case in written form of why I thought I should get money back as I told him you work there I'm showing you what I know right now why can't you just listen there's a big price difference between the two sets. Getting frustrated with him I no longer want to speak to him I was getting nowhere his people skills is horrible. Even some of the sales associates told me I didn't wanna piss him off. A day later he sends me an email and a voicemail saying check your email let me know if you like what I did and get back to me he gave me $20 back and signed me up for the year parts loyalty program. So I gave him a call back and told him I'm not satisfied you still owe me $56.31 I could've signed myself up for the loyalty program but I never did because I didn't want to I don't know how hard it is to get my $76 and 31 bag $. 31 back in full any other place this would've been settled I want to say it took about a month to even get the $20. The other day I called Dean because he still never got back to my voicemails from a week ago so I called the sales associates which they must be low on staff right now because he picked up I explained that I wasn't satisfied with that and he told me that's the best he's gonna do no matter how many times I call his answer is never going to change. To sum it all up this is the worst experience I've ever had with this place still haven't got my $56.31 back I don't know how such a big deal when they ran the Vin check through their people are through their company and they were wrong they're trying to tell me that sub states that my fronts are supposed to be a three away which they're not so they should make correction to their chart after coming into this situation with me but that's not what's happening they're telling me it's on me when I can go on to Napa and I can run my van through them and Napa deals with multiple cars and it comes up the 286 on Napa and you're a parts one of the cars they specialize in Is Saab and they can't even get their work done straight. My hat goes off to Michael it was good help but Dean worst manager I've ever spoken too. I've never wrote a review on any website in my life but this is just something that has irritated me you could go on their website and look at the parts and see for yourself that there's a price difference but yet they don't want to give me my money back and when they gave me the 20 bucks it was in store credit which I was willing to work with because I was about to spend another $200 with them. I don't know what to tell other people that may read this but my experience was horrible when they ran my vin and told me it was my fault!..