Dominic C.

I pre-ordered an item in 2020 and paid for it in full with shipping. But because of Covid they claim they could not ship. They told me they will store the item in their warehouse. I didn't mind the wait as long the item is secured. You would think that. But low and behold after a year they just cancelled cancelled my order without even consulting with me. I found out after the email of refund through Paypal. Price of the item has doubled since then of course so it make sense for them to not honor the pre-order anymore. They claim that there is no shipping to Canada. I reordered the item again at Luna Park Toys in Japan paying double the price now. And I got my item in less than 2 weeks. I sent AmiAmi an email regarding that and they say each company is different handling shipping. DHL was used to deliver my package. So they are clearly lying to their teeth about shipping issue and just want to profit from the new value of the item. Very bad customer service. I would not recommend this company at all. I cancelled all my other existing pre-orders and will take my business somewhere else.

Dominic
RIchmond, BC, Canada