I placed an order for two of the same items, was charged for both, but only received one. They have not answered my emails and every time I call, I'm told that they'll look into it and get back to me in 24 hrs. I have not received a single call back and have not received a refund or the missing item. They keep blaming their vendors but I didn't purchase from a vendor, so I don't understand why they can't refund me for their mistake. I will keep calling and report them to the better business bureau if necessary. Will not purchase from again and don't recommend to anyone.