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I was having problems getting account credited for offers I completed. Opened a ticket on Nov 20, I explained thoroughly what was happening. They replied on Nov 23 to send screenshots and the confirmation emails, I did on Nov 24. I did not hear a word until Dec 6, and that is because I replied to them asking if I was ever going to receive my credits. They replied back on Dec 8 asking me what problems I was having. Pissed me off, I replied asking if they actually read the emails people send. They replied Dec 9 telling me it is out of there hands to contact Trial Pay. Seriously, after NINETEEN DAYS, they tell me to contact the original company that I had tried 4 times on Nov 19 and every time I clicked on the Trial Pay link that was sent to me, it would just say an error and wouldn't let me continue. So, on Dec 9 I sent another email, thanking them for everything they DID NOT DO to help me. Within an hour my account was banned. Had just under 50,000 credits.
So if you ask me, don't ever piss them off or you will be banned.
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Hi,
We're sorry to hear you were dissatisfied with our service, but we do not simply ban accounts for no reason. If you'd like a further explanation of why your account may have been removed, you can always submit a support ticket. As for credit offers, you will always have to contact the sponsoring company to inquire about credits owed, first. Thank you for your review.