Dmitry B.

I made a mistake and bought Spyderco paramilitary 2 $170 plus $37 shipping from bladehq. After almost a week of order, being in status not shipped I send them a question through customer service asking why my order is still in status not shipped'. I get a reply stating that I should provide a photo ID (for a $200 order, what?) for further order processing. I send them my photo ID (attached as a file) the same day right after I received that email.
After couple of days, I'm writing them again asking what's the problem now, they respond with the same thing, asking for a photo ID. This time I reply to them with one photo in the mail body and one as an attachement. However, the next day I get an email saying that I did not provide them a photo ID and my order is refunded and cancelled.
My order was placed on 06/13/2019, allegedly refunded on 06/21/2019, today is 07/01/2019 and I still did not receive a refund on my bank account, usually when I refund something from other online retailers (Amazon, eBay, etc.) it only take about 2-4 days for a refund to get registered on my account.