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I booked a round trip flight with Trip.com. Booking succeeded but next day only one direction was issued tickets, the other direction failed. I received an email: "... sorry to inform you that we failed to issue the ticket due our system glitch." They continued: "... We suggest you cancel this book get refund and rebook on the airline website." So I did. That was already quite bad. But then they issued only a partial refund(!). I inquired about that and they refused to deal with it.
Dmitri S.'s review of Trip.com earned 8 Very Helpful votes
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Being 1st time User I had some payment issues customer service agent advised to book directly...
Hello DMITRI S.,
Thank you for raising this to our attention. We feel terribly sorry for the unpleasant experience that you came across regarding the ticketing issue, and please accept our apologies. Please know that we are here to help you in any way possible.
To assist you better, please kindly follow the below steps:
1. Please send us your detailed concern and booking details at en_servicemanager@trip.com.
2. Please include a specific indicator on your email subject line: {SiteJabber}
Thank you for your cooperation and understanding. We look forward to your information.
Best regards,
Daria
Trip.com