DM C.

Crackle has made it painfully clear they don't care about their viewers. They do't care about what they want to watch, how they want to watch, or any problems they have finding, accessing or streaming what they want.

This issue is made apparent by the fact that I have not been able to choose what I want to watch. When I log in, their system almost immediately starts streaming something of their choice, a show I have no say in the streaming of plays behind the menu. When and if I manage to find a show I want to watch, the menu may disappear, but the show they chose does not, and my selection does not start to play. If, for whatever insane reason there might be, I choose to ride out their selection, maybe in the hope of seeing the show I was hoping to see show up next, I am out of luck. Instead the autoplay function, which cannot be disabled at all, starts in another of Crackle's selections. If I leave the service and come back, the "Continue Watching" menu in stocked with shows that Crackle had previously chosen to show me, which I left in the middle of, and none of them can be removed.

Contacting customer support does nothing. All it gets you is a fake apology and someone saying they can't help you, and you aren't allowed to change for yourself what is destroying your experience.

Crackle is garbage. Crackle is worthless, useless, and unwatchable. What's worse is Crackle doesn't care.