What they did I could do myself I have enough experience with Ecomm. I thought they'd give guidance and instruction on how to be successful. They completely ignore basecamp messages, phone calls and emails. Once they finish your project they don't bother coaching you or telling you anything to help you be successful. They respond like they don't care and stop bothering us. We have your money we didn't do anything for you to better your lives and we don't care how you feel about it. My husband and I have contract work and his job is ending later this month. The ecommerce store would have been some backup income for us while we are struggling. They told us we could take our time competing various tasks in basecamp but when my husband was slow to respond they closed out a task regardless of whether it was finished or not. I've waited for months for them to add my husband on to the Facebook business page they created and still nothing. I can create my own business page and setup it but why did I pay them to that if I just have to do it myself anyway? Total waste of time and money. I don't recommend.
Hello “D. M.”
I’m happy to help however I do not know your project name or the client name. May I ask which package you purchased from us?