D L.

Quality Issue was discovered after purchasing a GPS quadcopter made by well established hobbyist brand.
Item arrived in reasonable time from China, given current circumstances, but unfortunately developed a performance fault the next day.
This was immediately reported to Banggood via their Customers Concerns page on their website which is a very useful and powerful tool for raising issues by including Photos and short Video clips.

Banggood's response was immediate with email within 24 hrs from CS team informing me of the 'escalation status' of my concern.

Following subsequent checks, 'Jeremy' finally took proactive action by offering full refund.
This swift, positive outcome has helped me remain their VIP3 customer.