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D L.

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1 Review by D

Newegg

  • Newegg

“Dishonest”
7/24/19

I purchased an Alhua DHR from NewEgg via eBay. I needed some technical assistance and called Alhua. They told me that NewEgg was not an authorized distributor and they couldn't even recognize the serial number of the unit. NOWHERE IN THE EBAY LISTING WAS THIS DISCLOSED. Accordingly, Alhua is not required to support the unit nor give a manufacturer's warranty.

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Newegg S. – Newegg Rep

Hello DL,

We'd greatly appreciate the chance to take a second look at this with you. Can you please send us a private message with your order number? If you prefer to communicate via email then please send your order number to wecare@service.newegg.com and make sure to reference this post.

Thank you,
Lindsay
[Newegg Support]

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