It bothers me that just about anyone can become a moderator of the site if they go through the trouble to do so. They admit, in fact, that the people who apply for it are mostly previous room members who suffer from mental health issues like many who view their site do.
They are by all means regular people. Like regular people, they can sometimes get a bit aggressive toward others. They can be snarky, cruel, dogmatic, single-minded, and all those not so wonderful things.
But they shouldn't be. I find in my experiences the moderators of this site can be very sour individuals who often put others into adversarial positions in which they hold power over them.
They aren't above kicking someone when they're down and making smart-ass remarks either. They aren't above a lot of things. Which is why you can't expect them to react with the regard for others you would expect them to in all their interactions. They don't hold themselves to that kind of standard.