I ordered a headphone a few weeks back and was delivered the following day. Upon receiving the item, I noticed the packaging was poor and looked like it was just re-sealed. Opened it and realized it is not powering on nor charging. Filed a replacement online. Diligently followed the process, fill-up forms, find a printer somewhere (as I dont own one) to print the package label which they require, packed the item as per their instruction, contacted the courier to inform the time and day I can be at home. Courier can't confirm so I have to file an early out at work. After sending back to Lazada successfully, they emailed me that I will not be able to get a replacement due to a few reasons, out of stock (checked it still have stocks), price difference, etc. They proceeded the refund the item without considering my concerns. I only need the replacement. The refund can't compensate all the efforts and inconvenience I experienced. If they refuse because of price difference, then can I take it as they are selling you a faulty item at a cheaper price or a working one if you are willing to pay the full amount?
That is not the first time it happened. I also purchased a bag from them a few weeks back. The stated delivery date range have passed but I still didn't receive the item and not even an update. After a week, they said they will cancel the order which is weeks behind the stated delivery date. Didn't care about my concerns again. This is really disappointing. They don't really care about their customers. They will make us suffer due to their broken system. They don't care about your consumers rights and will just slap you with their terms and condition.
Coming from someone who ordered around 50 items in a span of less than a month. Below are what I noticed:
- False Advertising (will sell a cheap item but you have to buy at your own risk) (Seller is Lazmall which is owned by Lazada)
- Old Items
- Faulty items
- Delayed Delivery
- Automatically Cancelling
- No customer care
- Broken internal process
Read a lot online and you will see more complaints.