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Thank you Zamar for going out of your way to help me. I sent several PDF bank statements to Zamar so they could convert them to cvs files as I was transferring over to a new accounting system. I received an email stating there was an issue (they were scans of statements) and was shocked to see that the technical department would try and decipher the information the next morning. Because they were statements that had come in the mail and I had scanned them instead of receiving them directly from my bank online, Zamar was unable to convert them. I was sent an apology email and offered a refund because of this. Even though Zamar was unable to convert my copies, I will use them in the future and will refer them to others for several reasons. Communication was exceptional and the customer service they gave was better than any online services I've experienced in quite some time. Zamar, you made a big impression on me and I just want to say thank you for your kindness, your exceptional customer service and your business ethics!
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Excellent customer service. I had an issue convering a file and sent an email to Customer...
Thank you so much for your 5-star review of our service! We're sorry that we weren't able to convert these particular files (some types of bank statements can't be converted because they are encrypted), but we're glad to hear that you were pleased with our customer service and communication, and that you wouldn't hesitate to use our service again in the future. Thanks, the Zamzar team