Dissatisfied C.

I am stunned at how wrong this business operates. I wanted to help out a friend who was experiencing death in his family. I thought ordering lunch for everyone in the household would ease their burden at least somewhat - that they would have one less thing to think about. And I told the friend that the lunch is coming. First, I ordered sandwiches and salads from Subway. The order was placed and the payment was successful. Eat24 said the order is being prepared. Half an hour later I got an email saying the order was cancelled - with no explanation whatsoever. I called that Subway and they literally didn't know what I was talking about. They said they are not affiliated with Eat24 or Grubhub and that they NEVER deliver anything. It's just not part of the services they offer. They actually felt bad. Okay, so I immediately went back and ordered from Firehouse Subs via Eat24, already feeling bad that the friend had to wait longer than expected. The order was placed, the payment completed. Later, I even got a text asking for feedback about the order (as if it was delivered). But it was never delivered! Hours passed and it just never arrived. I called Eat24 directly and spoke with some guy who simply offered a refund. I said I would like an explanation and not just a refund. So he called the driver six times and the driver never answered his phone. At this point the grieving friend and his family just never ate lunch because there was the expectation that the order was to arrive at any moment. So honestly, instead of easing someone's burden this whole thing made matters much worse. I can not believe that Eat24 would screw up not one, but two orders in the same day. They can kiss this customer goodbye as well as everyone I ever talk to because news of such an appalling service travel fast. Thanks for nothing.