Horrible! I purchased a Garmin MicroSD 24K Topo map for my GPS. I failed to work. After 20 minutes on the phone with Garmin customer support, we verified that the GPS unit was fine, the MicroSD was defective. The garmin rep asked where I purchased the card. When I told him factoryoutletstore.com he was very apologetic and said the have a well known history of selling defective, re-manufactured and chinese counterfeit items. I called factoryoutletstore.com to get a refund and they want to charge me 15% plus shipping. According to Garmin they are NOT an authorized Garmin dealer or re-seller. BUYER BEWARE, THESE GUYS SUCK!